This role covers customer service, technical troubleshooting, WordPress administration, plugin setup, content updates, and basic infrastructure support.
The specialist will serve as the main point of contact for client questions, provide technical training, troubleshoot WordPress websites and proprietary applications, and explain technical issues in a clear and accessible way. Responsibilities also include configuring and maintaining WordPress plugins, managing development environments, populating website content, conducting monthly security reviews, and supporting regular platform updates.
The position also involves DNS management, SSL certificate renewals, domain support, email troubleshooting, server migration assistance, and integrations with Google Workspace, Microsoft 365, Google Analytics, Google Maps, and Google Search Console. Candidates should have approximately 3–5+ years of experience in technical client support, web care, or website administration, along with strong WordPress knowledge, problem-solving ability, communication skills, and excellent organization.
The role offers an annual salary of $40,000–$50,000, paid time off, retirement matching, and remote work flexibility.
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